Our Policy
EVE ONBOARD POLICY
LATE ARRIVALS
Please arrive 15 mins prior to your appointment, all scheduled appointments have a 15 minute grace period
to allow for unpredicted traffic or parking difficulties. If you anticipate that you will be later than 15
minutes, please call ahead to see if we have the availability to complete your service in full.
One late client can throw off our entire schedule and cause our other clients to be late for their
commitments. Therefore, if you arrive more than 15 minutes late, we treat you as a walk in and we will try
and accommodate you at the next available unbooked slot.
CANCELLATIONS
No-shows & last minute cancellations means that we have blocked a slot for each booked appointment,
which results to a loss for our business. All cancellations to be done at least 24hrs prior to your
appointment.
EVE Onboard reserves a right to refuse bookings for clients who continuously no-show, no-message, no-call,
has disruptive behaviour or refuse to comply with EVE Onboard’s company policy
For last minute cancellations – can be cancelled 3 hours in advance by calling 083 782 6568 for Northriding ,
071 927 7463 for Midrand & 072 542 6469 for Rivonia
Please give at least 3 hours notice so that we have the opportunity to offer your reserved time slot to
another client on our waiting list. We understand that sometimes emergencies happen, and it’s not always
possible to give adequate notice when you can’t make an appointment.
COMPLIMENTARY FIXES
– We have a 5 day repair policy. If your nails chip, tear or lift within 5 days, we will fix it for free. Anything
after this will be done at a cost of R40.00 per nail to repair
– Nail sets should last approximately 14 days if well looked after;
– If you are ever dissatisfied with any service from ourselves, we will gladly make the corrections necessary
to exceed your expectations within 3 days of your original services. No refund will be issued once the client
leaves the salon as this will be deemed as the client us satisfied and happy with our services.
Always remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks
after your service.
EVE ONBOARD EYELASH POLICY
IF you have any issues or concerns after your session is complete, please inform EVE ONBOARD as soon as possible. We can address
most issues at no charge within two (2) days of your appointment, provided that you have followed proper after-care instructions.
Any service follow-ups after the 2 day window will incur a charge.
If you have abnormal fall out of your lashes, it is your responsibility to contact us immediately so we can work with you and your
home care regimen to resolve any issues right away. We cannot be held responsible for the longevity of your lashes after 1 week of
your appointment.
IF YOU EXPERIENCE ANY DISCOMFORT, ITCHY EYES, RED EYES, A SUBSTANTIAL AMOUNT OF LASHES SHEDDING AND ANY FORM OF
IRRITATION WITHIN 2 DAYS OF YOUR APPOINTMENT, PLEASE CONTACT ANY OF THE EVE ONBOARD BRANCHES IMMEDIATELY, WE
HIGHLY RECOMMEND THAT YOU SOAK THEM OFF FREE OFF CHARGE AT ANY OF OUR EVE ONBOARD BRANCHES AND YOU WILL BE
GRANTED A FULL REFUND OR A RE-DO OF A NEW SET, IF THE EYELASHES ARE NOT SOAKED OFF BY EVE ONBOARD NO REFUND WILL
BE GRANTED.
PLEASE do not have alcohol or caffeine prior to your appointment, it will cause your eyes to quiver and twitch.
If you wear contact lenses bring your glasses. You will not be able to wear contacts during application.
If more than 50% of your lashes are detached or grown out it will be considered a new full set of lashes our therapists will assess your
set prior to starting your set.
3+ Week Fills: You will need a new full set of lashes. Even if you have great lash retention, lashes need maintenance to ensure your
lashes are happy and healthy. We must remove lashes that are grown out to prevent them from causing damage to the natural lash.
Eyelash aftercare policy
Lashes are lovely but can be very fragile and need to be cared for as such, There’s always a mixed bag of feedback when it comes to
lashes. It’s all about how you care for them.
Here’s a few tips for your home care!
• Avoid water around the eye area within the first 24/48hrs;
• Sleeping position is key. Avoid pressing the pillow against the lashes
• Avoid oil based products around the eyes!
• Avoid touching your eye area frequently;
• If your eyes itch, rub instead of scratching them;
• Apply your make up diligently avoiding rubbing the lashes;
• Mascara is enemy number 1, this will make your lashes heavy and will need cleaning with water which will lead them to falling off;
• Gentle brush your lashes with a lash brush to avoid tangling, at least every morning
• Lastly, look at them but leave them alone!
EYELASH EXTENSION CONSENT FORM
By agreeing to undergo this appointment and consent form, I, hereby, acknowledge, consent, and agree to all of the following:
• The eyelash extension procedure requires synthetic eyelashes to be glued to my own natural eyelashes.
• It is my responsibility to keep my eyes closed and be still during the entire procedure until the technician leads me to do the opposite.
• There are some risks of this procedure may be but not limited to eye redness and irritation. The fumes from the adhesive may cause my eyes to tear up or cause eye redness and irritation.
• I disclosed any allergies that I may have.
• I need to follow the after-care instructions and for any unexpected circumstances due to not following these instructions are at my own risk.
I confirm and agree that I wish to engage eyelash extension services at your business in my own will.
Clients Acknowledgement :
I knowingly and willingly consent to have eyelash extensions applied and any other lash or brow service and will not hold EVE Onboard or anyone working at this establishment liable for the possibility or occurance of the above mentioned.
I have read the information on this form and fully understand the information presented to me.
I use none of the products known to cause a negative reaction with eyelash extension
I understand that the eyelash extension procedure may involve certain minor risks (e.g. eye redness and sensitive reaction) and I fully accept all responsibility associated with these risks.
I have read and understood the instructions above. I consent having before & after pictures taken for advertising and marketing purposes. I understand that these pictures may be posted on social media sites.
EVE ONBOARD WAXING POLICY
Waxing for hair removal, particularly on the face carries risks. These risks may include redness, bruising and lifting of the skin.
• These conditions may be exacerbated by the use of certain pharmaceuticals and cosmetics, particularly those for anti-aging and anti-acne treatments.
• Certain prescription medications may aggravate the skin when waxed, particularly those causing photo-sensitivity (sensitive to sunlight). Examples of these are many antibiotics, such as tetracycline, and blood thinners such as Warfarin, which may cause an individual to bruise easily. Clients who are receiving aesthetic and dermatological peeling treatments may also experience redness and skin lifting from waxing and therefore should avoid waxing while undergoing such treatments.
• The use of tanning booths can also contraindicate waxing. Waxing should not be done 24 hours before or after tanning. It should also not be done on an area that still shows an erythema
(redness) from tanning.
• The fields of pharmacology and dermatology are continually changing and expanding, there may be products and drugs that cause negative reactions to waxing that have yet to be documented.
Clients Acknowledgement :
I have read the information on this form and fully understand the information presented to me.
I use none of the products known to cause a negative reaction with waxing.
I am receiving no skin treatments known to cause a negative reaction to waxing.
I understand that waxing may involve certain minor risks (e.g. redness, sensitive reaction, bruising and lifting of the skin), and I fully accept all responsibility associated with these risks.
I have read and understood the instructions above. I consent having before & after pictures taken for advertising and marketing purposes. I understand that these pictures may be posted on social media sites.
EVE STUDENT CLINIC POLICY
• By booking an appointment at Eve Student Clinic, you acknowledge that you have read and understood the policies and procedures outlined in our student clinic policy.
• All services offered at the student clinic are performed by senior students in training under the close supervision of qualified instructors. Therefore, the standard of treatment may vary and cannot be guaranteed.
• Clients are required to sign a consent form before receiving any treatments. By signing the consent form, you acknowledge that you are receiving services from senior students in training, and you understand that the standard of treatment may vary.
• Eve Academy does not offer refunds for services rendered at the student clinic.
• Clients who are gravely unhappy with their treatment have a three-day window to come back and receive a re-do of the treatment by different students at the clinic. You understand that the re-do treatment will also be performed by senior students in training, and the standard of treatment may still vary.
• Eve Academy reserves the right to refuse service to anyone for any reason.
• Clients must arrive on time for their appointments. Late arrivals may result in shortened treatment times or cancellation of the appointment.
• Eve Academy is not responsible for any lost or stolen personal belongings.
• Clients must disclose any medical conditions or allergies that may affect their treatment.
• Eve Academy reserves the right to cancel or reschedule appointments due to unforeseen circumstances, such as illness or emergency situations.
• Prices for all services offered at the student clinic are significantly lower than industry prices, reflecting the fact that clients are participating in the training and development of our students.
• By booking an appointment at Eve Academy’s student clinic, you agree to comply with all policies and procedures outlined in our student clinic policy and Terms and Conditions.
EVE ACADEMY POLICY
• All our training is conducted by highly qualified, skilled and professional trainers.
• All students must be 18 years or older to qualify for registration and acceptance at the academy
• A 50% deposit is required to be registered and the balance is due 48hrs before the commencement of all of our courses.
• All training starts at 8:30am sharp. Late coming will strictly not be tolerated.
• You will be required to bring models as per your trainer’s instruction.
• All training will come with a full kit unless otherwise stated.
• All models should arrive with no product on their nails, clean face with no make up for facial & eye treatments, and clean for intimate training.
• Arrival time for models will be advised by your trainer at the beginning of each course.
• All models must not have sensitive skin, must not be nail biters or have fungus as this causes contamination & you will be liable to replace all product & tools used on that model.
• All students are to be dressed in all black formal attire on the first day of training and uniform will be provided upon arrival on the first day.
EVE LUXURY SPA – POLICY AND PROCEDURES
Booking and Appointments
- Reservations: To book an appointment, please call us at [Phone Number] or visit our website at [Website URL].
- Advance Booking: We recommend booking in advance to secure your preferred time slot.
- Cancellation: A 24-hour notice is required for cancellations or rescheduling to avoid a cancellation fee.
- Arrival: Please arrive at least 15 minutes prior to your scheduled appointment to complete the necessary paperwork.
Spa Etiquette
- Age Limit: Guests must be 16 years or older unless prior arrangements have been made.
- Punctuality: Late arrivals may result in a reduction in treatment time while the full treatment fee will apply.
- Attire: We recommend bringing swimwear if you plan to use our spa facilities.
- Mobile Phones: To maintain a serene atmosphere, kindly switch off your mobile phones during treatments.
Vouchers and Payments
- Vouchers: Our gift vouchers are valid for three years from the date of purchase and can be redeemed for treatments (not products).
- Price Changes: Prices are subject to change without prior notice. Vouchers are valid for treatments at the current price.
- Refunds: Products purchased are non-refundable.
- Payment Methods: We accept various payment methods, including credit cards and cash.
Privacy and Security
- Your Privacy: Your personal information is treated with the utmost confidentiality and will not be shared with third parties.
- Security: To ensure your security, please maintain up-to-date virus protection software on your devices.
Health and Safety
- Medical Conditions: It is important to inform your therapist of any medical conditions, allergies, or recent surgeries.
- Late-Term Pregnancy: We advise against certain treatments during late-term pregnancy.
- Injuries: Notify us of any muscle or joint injuries.
- Medication: If you are currently taking medication or have specific health concerns, please consult with your therapist before your treatment.
Policy Updates
- Changes: Eve Luxury Spa reserves the right to update, modify, or remove portions of these policies at any time. Please review this document periodically for any changes.
- Acceptance: Your continued use of our services and website constitutes acceptance of our policies.
Contact Information
- For any inquiries or clarifications regarding our policies, please contact us.
Thank you for choosing Eve Luxury Spa. We look forward to providing you with a rejuvenating and memorable experience.
Eve Luxury Spa – Terms and Conditions
These Terms and Conditions (“Terms”) govern your use of Eve Luxury Spa’s services, website, and associated offerings. By engaging our services, visiting our website, or making bookings, you agree to comply with and be bound by these Terms. Please read them carefully.
Booking and Appointments:
- All spa treatments and services must be booked in advance.
- We recommend booking in advance to ensure availability.
- Cancellations or rescheduling require a minimum of 24 hours’ notice. Failure to do so may result in charges or forfeiture of prepaid services.
Arrival and Punctuality:
- Please arrive at least 15 minutes before your scheduled treatment.
- Late arrival may result in a shortened treatment time, with the full fee still applicable.
Age Restrictions:
- Eve Luxury Spa is an adult-oriented facility. Guests must be at least 18 years old unless prior arrangements are made with spa management.
Spa Facilities:
- Guests are welcome to enjoy our spa facilities before or after treatments.
- Facilities may not be available for clients with grooming-only treatments.
- Access to facilities may be subject to an additional fee.
Attire and Valuables:
- Please bring swimwear for use in certain treatments or areas.
- We recommend leaving valuable items at home, as we cannot be responsible for their loss or damage.
Health Conditions:
- Inform your therapist of any medical conditions, allergies, or other relevant health information.
- Some treatments may not be suitable for certain conditions.
Electronic Devices:
- Ensure your mobile devices are switched off during treatments to maintain a tranquil atmosphere.
Pricing and Payments:
- Prices for treatments and services may change without prior notice.
- Vouchers are valid for treatments at the current price on the day of presentation.
- Products purchased are non-refundable.
Security and Privacy:
- Your personal information and payment details will be kept confidential.
- We do not store credit card information.
Delivery of Goods:
- Products ordered from our website will be delivered to your provided address.
- Delivery times and fees may vary depending on your location.
Returns and Refunds:
- Products can be returned within 7 days if unopened, with return shipping at your expense.
- Refunds are processed on a case-by-case basis and generally take up to 3 working days.
Intellectual Property:
- All content and materials on our website are protected by copyright and other intellectual property laws.
- You may not reproduce or use any content without our permission.
Amendments to Terms:
- We reserve the right to modify or update these Terms at any time.
- Changes will be effective upon posting on our website.
- It is your responsibility to review these Terms periodically for updates.
Jurisdiction:
- These Terms are governed by the laws of [our Jurisdiction].
- Any disputes shall be subject to the exclusive jurisdiction of the courts in [Jurisdiction].
Entire Agreement:
- These Terms constitute the entire agreement between you and Eve Luxury Spa, superseding any prior agreements or understandings.
By using our services and visiting our website, you acknowledge that you have read, understood, and accepted these Terms and Conditions.
For inquiries or clarifications, please contact us.
EVE ONBOARD CONSENT & AGREEMENT
By agreeing to undergo any of our treatments and appointments, I, hereby, acknowledge, consent, and agree that, I knowingly and willingly consent to undergo Eve Onboard’s beauty treatments applied and will not hold EVE Onboard or anyone working at this establishment liable for the possibility or occurrence of the above mentioned.
I have read the information on this form and fully understand the information presented to me.
I use none of the products known to cause a negative reaction with any of their treatments.
I understand that the any of the procedures may involve certain minor risks (e.g. eye redness and sensitive reaction) and I fully accept all responsibility associated with these risks.
I have read and understood the instructions above. I consent having before & after pictures taken for advertising and marketing purposes. I understand that these pictures may be posted on social media sites.
PRIVACY POLICY FOR EVE GROUP MOBILE APP
Last Updated: 21 November 2025
1. INTRODUCTION
Eve Group SA operates the Eve Group mobile application (the “App”). This Privacy Policy explains how we collect, use, share, and protect your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).
All data processing is carried out in accordance with South African law.
By using the Eve Group App, you agree to the terms of this Privacy Policy.
Contact Information
Company: Eve Group SA
Email: info@evegroupsa.com
Phone: 010 541 2412
Website: https://evegroupsa.com
Address: Homeworld Décor Centre South, 6 Rocky St, Strydompark, Randburg, 2169
2. INFORMATION WE COLLECT
2.1 Personal Information You Provide
When creating an account or booking a service through the App, we may collect:
Account Information
Full name
Email address
Phone number
Date of birth
Encrypted password
Booking Information
Selected services
Preferred branch
Appointment date & time
Booking history
User-Generated Content
Reviews and ratings
Feedback and suggestions
Comments about services or staff
2.2 Information Collected Automatically
Device Information
Device model and type
Operating system version
Unique device identifiers
App version
Usage Data
Features used
Screens viewed
Time spent in the App
Crash reports and performance logs
2.3 Information from Third-Party Services
We use trusted third-party providers for app infrastructure, including:
Firebase (Google)
Authentication
Cloud Firestore database
Storage
Push notifications
Firebase/Google privacy policies:
3. HOW WE USE YOUR INFORMATION
3.1 Core App Features
Create and manage your account
Process and confirm bookings
Facilitate communication with branches
Provide customer support
3.2 Improving the App
Analyse usage trends
Enhance performance and stability
Develop new features
Fix bugs and technical issues
3.3 Communication
Email confirmations
Updates about appointments
Promotional offers and specials
Service or location updates
3.4 Legal & Safety
Comply with South African laws
Prevent fraud or misuse
Resolve disputes
Enforce Terms of Service
4. HOW WE SHARE YOUR INFORMATION
4.1 Within Eve Group
Your data may be shared with subsidiaries:
Eve Luxury
Milano
Eve Beauty Academy
ENB Professional Beauty Supplies
Eve Onboard
Eve On The Go
4.2 Service Providers
We work with trusted partners for:
Hosting and database (Firebase/Google)
Email delivery
Notifications (Firebase Cloud Messaging)
Apple App Store services
4.3 Legal Requirements
We may share information if required to:
Comply with South African law
Protect our rights and property
Respond to legal requests
Ensure safety of users or staff
4.4 Business Transfers
If our business is sold, merged, or reorganised, your data may form part of the transferred assets.
4.5 With Your Consent
We will obtain your explicit consent before sharing your information for any purpose not included in this policy.
We Do NOT:
Sell personal information
Share data with unrelated third parties
Use your information for advertising tracking
5. DATA SECURITY
We take reasonable and appropriate technical and organisational measures to protect your data, including:
Encrypted passwords
Secure HTTPS/TLS communication
Restricted employee access
Regular security reviews
Secure Firebase hosting
No system is completely secure, but we work to safeguard your information as far as reasonably possible.
6. DATA RETENTION
We retain personal information as follows:
Active Accounts: Data retained while your account remains active
Booking History: Kept for 7 years for operational and legal purposes
Reviews: Retained unless you request removal
Deleted Accounts: Data deleted within 30 days
Legal Obligations: Some information may be kept longer as required by law
7. YOUR PRIVACY RIGHTS (POPIA)
Under South African law, you have the right to:
7.1 Access
Request a record or description of your personal information.
7.2 Correction
Request correction or deletion of inaccurate, irrelevant, or incomplete information.
7.3 Deletion (“Right to Be Forgotten”)
Request deletion of your account or specific personal information.
7.4 Objection to Processing
Object to the processing of your data for legitimate reasons or direct marketing.
7.5 Withdrawal of Consent
Revoke permissions such as location access at any time.
How to Exercise Your Rights
Use in-app account settings
Email us at info@evegroupsa.com
Phone: 010 541 2412
We will respond within 30 days as required by POPIA.
8. CHILDREN’S PRIVACY
The App is not intended for children under 13 years.
We do not knowingly collect personal information from anyone under this age.
If you believe such information has been collected, contact us immediately.
9. INTERNATIONAL DATA TRANSFERS
Some data may be processed or stored on servers outside South Africa (e.g., Google/Firebase servers).
We ensure that appropriate protection measures and contracts are in place in line with POPIA requirements.
10. COOKIES & TRACKING
The App does not use cookies for advertising, tracking, or profiling.
We only use essential technologies for:
Authentication
App performance and stability
User preferences
Our privacy manifest confirms that no tracking is performed.
11. PUSH NOTIFICATIONS
We send notifications for:
Promotions and special offers
Service updates
Users may disable notifications at any time via device settings.
12. THIRD-PARTY LINKS
The App may contain links to:
Eve Group websites
Maps
WhatsApp support
SalonBridge (Booking Site)
Third-party sites have their own privacy policies, and we are not responsible for their practices.
13. POPIA COMPLIANCE
We comply fully with the Protection of Personal Information Act (POPIA).
Your POPIA Rights Include:
Right to know what personal information we hold
Right to request correction or deletion
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with the Information Regulator
Information Regulator Contact
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za
Lawful Basis for Processing
We process personal information based on:
Consent
Contractual necessity
Legitimate interests
Legal requirements
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Updates will be posted in the App with a revised “Last Updated” date.
Significant changes may be communicated through:
In-app notices
Email notifications
Continued use of the App constitutes acceptance of the updated policy.
15. DATA PROTECTION OFFICER
For privacy-related requests or concerns:
Email: support@evegroupsa.com]
Phone: 010 541 2412
Address: Homeworld Décor Centre South, 6 Rocky St, Strydompark, Randburg, 2169
16. CONSENT
By using the Eve Group App, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
17. SEVERABILITY
If any section of this policy is found invalid under South African law, the remaining sections will continue to apply.
18. ENTIRE AGREEMENT
This Privacy Policy, together with our Terms of Service, forms the full agreement regarding the processing of personal information via the App.